Customer Service
Telephone +44 (0) 20 3176 0024

Login - Existing Customers
Register - New Customers
Please register first to obtain treatment
Registration is free and without obligation to order
Registered with the care Quality Commission

GPhC registered pharmacy GHpC registered pharmacy

Our Customer Service

Firstmed's dedicated customer service team is based in offices in London and provides customer support.

Register now

You can contact us via the following methods and we will be more than happy to help.


Our Customer service team will be a happy to answer any questions you may have regarding any aspect of your treatment or to offer technical support when ordering.

Calls are charged at the standard national local call rates.

Phone Operators are available to take your call between 10am to 3pm Monday to Friday. Outside of these hours please leave a message and we will call you back.


Customers can contact our customer service team and our medical team via email. Customer service team can help with general inquiries about the service and orders however they are not medically trained. Any medical related questions should be sent by email to our doctor.

All emails should be answered within one working day.

Always Check the Login Area.

Please remember that you can login to our restricted area at any time to find out the following information

  • The status of your registration or order.
  • The date your order was sent
  • The postal tracking code needed to locate your order.
  • The customer service team may also leave you a message in you Login area requesting more information or details about specific medical questions the doctor may have.

The customer service team is always here to help

To contact Firstmed

Phone: + 44 (0) 203 176 0024

(General enquiries)
(Medical enquiries)


© 2004 - 2018 FMC Marketing Limited, UK CQC-registered company working with medical professionals GMC registered doctors and UK-registered pharmacies.
Our Doctors:
Doctor Nitin Shori (Clinical Lead) - GMC Reference Number: 6047293
Doctor Alexandra Phelan - GMC Reference Number 6150198

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FMC Marketing Limited is registered in England No. 04780577 Registered address; Hampshire House, 204 Holly Road, Aldershot, Hampshire, GU12 4SE