Telephone +44 (0) 20 8762 0572

Please register first to obtain treatment
Registration is free and without obligation to order

Terms and Conditions

IMPORTANT NOTICE TO USERS:

1. Terms & Conditions

1.1.1 FMC Marketing Ltd (t/a 'FirstMed')('We/Us/Our') undertake to send the User ('You/Your'), for a free online consultation with a UK-registered medical practitioner ('the Doctor') to deal with and treat your condition/problem.

1.1.2 Such consultation and treatment are subject to the terms and conditions of this agreement ('Agreement').

1.2 Warranties by You

1.2.1 You warrant and undertake to fill in the consultation questionnaire contained in this website truthfully and honestly, revealing and disclosing all relevant information truthfully to the best of your knowledge.

1.2.2 This Agreement becomes immediately void if you answer any question untruthfully.

1.3 Warranties by Us

1.3.1 We warrant and undertake that your consultation questionnaire will only be viewed by the Doctor and his medical staff for the purpose of treating your condition/problem

1.3.2 We warrant and undertake that any prescription that the Doctor may issue or any medicine he may prescribe is only filled by UK-registered pharmacists.

2. Intellectual Property

2.1 All material contained and presented on this website, including but not limited to text and graphics are our copyright or similar rights, unless otherwise expressly stated.

2.2 We reserve all rights and strictly forbid any unauthorised use or duplication. Any statutorily authorised rights to print or download are strictly limited for your sole personal use. No material, however, can be used for any commercial purpose whatsoever.

2.3 Any copies of the pages of this website which you save, by any means whatsoever can only be used for subsequent viewing purposes or to print extracts for personal use.

2.4 Unless otherwise expressly permitted in writing, you may not create a database in any form whatsoever of these webpages.

3. Disclaimers

3.1 We do not represent nor make any warranty in respect of the accuracy, reliability or continuous supply of any of the information on this website. The services and information contained on this website are only for general information and use and are not intended to address your particular requirements.

3.2 Any reliance you place upon any material on this website will be at your sole risk. We reserve the right in our sole discretion, but without any obligation, to make amendments or improvements to, or withdraw or correct any error or omission in any portion of the material without notice.

3.3 In particular, our services and information do not constitute any form of advice or recommendation by us and are not intended to be relied upon by you in making any specific medical or other decision. Appropriate independent medical advice should be obtained before making any such decision.

3.4 Our services and the materials on this website are provided on an "as is" basis, and we expressly disclaim any and all warranties (subject to clause 1.3 above), express or implied, to the extent permitted by applicable law.

3.5 To the fullest extent permitted by applicable laws, we hereby exclude liability for any claims, loss, demands or damages of any kind whatsoever with respect to our services, information and materials given by us including, without limitation, direct, indirect, incidental or consequential loss or damages, The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise.

3.6 Your visit to and use of this website and any dispute over liability is subject to these disclaimers and the laws of England and Wales.

4. Privacy Statement

4.1 We are committed to protecting and respecting your privacy and to using technology to enhance your online security. Before you use certain areas of this website we ask you to register on it by requiring you to enter your personal data, including 'sensitive personal data' as defined by the Data Protection Act I998 ('the Act'). We will not release to any third party other than our doctor and pharmacy any personally identifying information obtained in this way, without your prior written consent. We will only use the information that we collect about you lawfully and in accordance with the Act.

4.2 In respect of the aforementioned 'sensitive personal data' by accepting this Agreement you grant us explicit consent to collect such data.

4.3 We will limit the collection and use of such information to the minimum required to deliver, develop and improve our services and other opportunities and the better administration of the Doctor's consultation.

4.4 The personal data which we hold will be held securely in accordance with our internal security policy and the Act.

4.5 To make sure your personal data remains confidential, we communicate these privacy guidelines to all of our employees.

4.6 This website may contain links to other websites. However, we do not share your personal information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Accordingly, this Privacy Statement and policy apply only to this website and not to linked websites.

4.7 Your visit to and use of this website and any dispute over privacy is subject to this Statement of Privacy and the Act of England and Wales.

4.8 This Statement is applicable only to information collected from you during your visit to this website. We will display a prominent notice on this website's home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of this website, you agree to the terms of this Privacy Statement.

5 Returns and Refunds

5.1 Medicines are exempt from the requirement to accept return under the Consumer Protection (Distance Selling) Regulation 2000 (UK) (as amended), and as such Firstmed does not allow this as there is no way of guaranteeing the integrity of the medicines once they have been dispatched.

We cannot take back any unwanted medicines. We cannot guarantee the safety of the medications once they are outside our control. Therefore, we cannot take any medicines back and no refund will be provided. We can only provide refunds on parcels if the package is refused upon delivery and stays in the carrier'shands.

5.2 Damaged Items
Upon receipt of your delivery please inspect the packaging for any visible signs of damage. If you feel that your goods have experienced a rough ride during transit and have arrived damaged then please e-mail our Customer Services Department at: info@firstmed.co.uk. Please provide full details including the nature of the problem, your name, order number and contact details. In order to carry out any investigations, please contact us within two working days of receiving your delivery.

5.3 Missing items
If upon opening your delivery, you find any items missing from your order, please check all packaging; due to the nature of our business some of our products are very small.
If you are certain an item is missing then please e-mail our Customer Services Department at: info@firstmed.co.uk. Please provide full details including the nature of the problem, your name and contact details. In order for us to locate your missing item, please contact us within two working days of receiving your delivery.

If the order is incomplete you must contact us within 2 days.
If an order does not arrive you must contact us within 2 months

5.4 Incorrect items
If we have sent you an incorrect item please do not open this as we need to receive it back in the same condition as it was sent.
Please email our Customer Services Department at: info@firstmed.co.uk and provide full details including the nature of the problem, your name, order number and contact details.

In order for us to investigate the error please contact us within two working days of receiving your delivery.

5.5 Changing Personal Details or Order Details

You can only change the order before the treatment/medicines have been sent by the pharmacy. Once the order is confirmed (with the order confirmation email), we cannot guarantee that we can make any changes to that order.

We cannot issue a refund or a replacement order if you supply a wrong or incorrect address. Once the order has left the pharmacy the address cannot be changed.

5.6 Returning Orders for Refunds
If you have ordered the wrong treatment we can only provide a refund if the parcel is refused upon delivery and it remains in the hands of the carrier. If you order the wrong treatment/medicine by accident and receive the parcel we cannot issue a refund as stipulated in 5.1 above.

Your statutory rights are not affected

5.7 Complaints
If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please contact our Customer Services Department at info@firstmed.co.uk

6 Consumer rights

If the Doctor (a UK registered medical practitioner) prescribes a medication which you would like us to supply, under the UK Consumer Protection (Distance Selling) Regulation 2000, we are obliged to state the following:
6.1 Supplier/Agent*:

FirstMed (FMC Marketing Limited)
Threshold House (5th Floor)
65 - 69 Shepherds Bush Green
London
W12 8TX
United Kingdom

Tel - +44 (0) 20 8762 0572
Fax - +44 (0) 870 831 7480

E-mail - info@firstmed.co.uk

6.2 Description of Medication:
(subject to prescription - stock list available after online consultation is completed)

6.3 Emergency Procedure
In the case of an adverse reaction to a medication prescribed by our doctor please contact consultations@firstmed.co.uk immediately or your GP without delay.

6.4 Price:
(subject to prescription - price list available after online consultation is completed)
If you have ordered the wrong treatment we can only provide a refund if the parcel is refused upon delivery and it remains in the hands of the carrier. If you order the wrong treatment/medicine by accident and receive the parcel we cannot issue a refund as stipulated in 5.1 above. , and handling fees.

6.5 Delivery cost:
Charges for delivery may vary depending on your location and desired method of delivery are indicated in the basket page, the final payment page, and in the initial order details email.

6.6 Payment:
We accept the following debit/credit cards Switch - MasterCard - Visa - Maestro UK - and American Express. You may also pay by postal order or by cheque if within the UK however, orders would not be dispatched until receipt and confirmation of payment

* All prescribed medicines will be supplied and filled by a UK registered pharmacist, pursuant to a prescription issued by a UK registered medical practitioner

7 Shipping & Postage

7.1 Delivery conditions imposed on our service by carriers Royal Mail and UPS:

Delivery conditions imposed on our service by carriers Royal Mail and UPS: We cannot give any guaranteed delivery times (UPS and Royal Mail) for orders to non-EU destinations The maximum delivery time must have elapsed before a claim can be initiated (both at RM and UPS).

Royal Mail
Recorded: UK 15 working days
Special Delivery: UK 5 working days
International: 21 working days

UPS
Europe: If it does not arrive within 48 hours we will investigate. If it is not found within 10 days of opening an investigation with UPS a refund or resend is offered.

Outside Europe: Allow 7 working days and call for us to investigate. If it is not found within 10 days of opening an investigation with UPS a refund or resend is offered.

In order to process a claim, you may need to participate in the claims procedure by filling out a Royal Mail/UPS questionnaire. Please note that is a very simple questionnaire where the contents of the lost parcel will not be specified. If you fail to participate in the claims procedure, no refund or resend can be given as no claim can be made.

7.2 Customs:
In order to cover customs requirements, all orders outside the EU are automatically accompanied by a doctors letter stating your name, address and order details. This letter can be provided by us in either English, French, German or Italian.

If you are outside the EU, you are responsible for investigating customs requirements in your country of residence to ensure that you can import the product legally, this includes notifying us of any extra required documents. Any extra forms that are required need to be completed before the order is sent. You are also required to pay any unforeseeable customs charges which are imposed for your order.

7.3 We will not send to a poste restante, casella postale international PO box, Packstation or similar destinations unless you accept that it will be at his own risk. In such situations the resend/refund policy shall not apply.

7.4 Privacy:
All parcels are unmarked and there is no indication outside as to what is in the pack. However, you should be aware that the parcel can be received by anyone at the marked address. It is also possible that parcel may be left with a neighbour (i.e. a person other than the named recipient) if the consignee is not available at the indicated address. This is up to the delivery man and delivery company's discretion and is out of our control.

Outside the EU: parcel contents must be clearly declared on the invoice placed on the outside of the parcel, i.e. on all non-EU shipments, and it is the right of the customs officials to open packages at their discretion.

7.5 UPS shipping charges on a non-EU order may vary. Therefore, the order process may take longer while the exact price is confirmed.

7.6 With orders outside the EU - We reserve the right to demand that an order is sent using a specific carrier to a specific destination.

How to obtain treatment?

Register by clicking the blue "Register New Customer " button above. We will then send you an email confirming your login details
Log into our secure user's area where you will have full access to our treatments and pricelist

Genuine Branded Treatments