Frequently Asked Questions

In this section, you will find answers to commonly asked questions about how our website works. If you require further information, please email us at info@firstmed.co.uk or telephone us on 0870 199 5273.

• How does your website work?
• But I am a returning customer who bought from you a long time ago - do I have to re-register?
• How long does your consultation process take?
• Do I have to go through this process for a repeat prescription?
• Is your service confidential and secure
• Is it legal?
• Is your service expensive?
• How do you differ from your competitors?
• So why should I choose you?

How does your website work?

Genuine branded medicines via our UK-registered doctors and pharmacies are only available to our registered users. Registration is free and without obligation.

1) Submit registration form to us
2) Our doctor reviews your information
3) On approval, we then send you an email confirming your login details
4) Login to our secure user's area
5) View our price list and order via our secure online payment system

To register now, please click here – it only takes a few minutes, is completely free and without obligation.

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But I am a returning customer who bought from you a long time ago - do I have to re-register?
No. Please click here and we will send you your login details.

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How long does your registration process take?

Forms submitted during working hours of Monday-Friday (9am - 3pm), treatment will generally be authorised within the hour. An email will be sent to you confirming your login details together with a link to our secure user's area where you may obtain your medication by next day delivery.

For forms submitted outside of normal working hours (including evenings and weekends), treatment will gererally be authorised during the next business day. An email will be sent to you confirming your login details together with a link to our secure user's area where you may obtain your medication by next day delivery.

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Do I have to go through this process for a repeat prescription?

No. Once you have been approved for treatment, you will  be able to request a repeat prescription instantly. You will also be given the opportunity to update you medical information or change your delivery details if this has changed since your initial registration.

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Is your service confidential and secure?

Yes. All information you supply to us is legally protected under doctor-patient privilege. Our online ordering system uses advanced, secure encryption technology. Your details will NOT be passed onto anyone else. We do recommend for your complete privacy that you avoid giving us a "shared" email address.

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Is it legal?

Yes. Under British law, provided a qualified doctor writes a prescription for your condition, it is perfectly legal to obtain treatment via the internet without a face-to-face consultation. What is illegal is the sale of generic medicines or "fakes" to the public - this is because they are often unlicensed and therefore their quality cannot be guaranteed.

 

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Is your service expensive?

On the contrary. Unlike our competitors, we are committed to bringing you some of the lowest prices on the internet and because of our lower operating costs, our service can work out much cheaper than many "bricks and mortar" clinics. Please note that registration is free and without obligation. As a registered user you will find our prices are clear and open – there are no hidden charges.

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How do you differ from your competitors?

Given the nature of our business, it might be worth considering the following:

1) In which country is the company you are dealing with registered?
Firstmed is a UK-registered company whereas most of our competitors are registered in easy to hide, offshore locations. Are you sure you will get your treatment after paying?

2) Do they offer full consumer rights protection, including a money-back guarantee?
Firstmed offers full consumer rights protection – most of our competitors do not.

3) Do they comply with Data Protection legislation?
Firstmed has been independently audited. We strongly object to Spam and your personal details will never passed onto any third parties.

4) Do they comply with the law?
As a UK-registered company, we are subject to some of the tightest legislation in the world. We do our utmost to comply with all regulations set down by the British authorities. Most of our competitors do not.

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So why should I choose you?

• UK’s # 1 online source for impotence treatments
• proven track record with over 20,000 registered users
• UK-registered company
• worldwide service
• access to some of the lowest prices on the net
• peace of mind – conforms to current UK guidelines
• UK doctors and pharmacies
• free consultations from comfort of your home
• discreet, confidential and friendly service
• full money-back guarantee